These Terms and Conditions apply to services provided by HopToItGardening. By accepting a quote, booking a service or instructing HopToIt Gardening to commence work, you agree to these Terms and Conditions.

Terms and Conditions

This statement was last updated in July 2026.

1. Quotes

Quotes are based on the information, photographs and property details provided by the customer, or on an inspection of the property where required.

Unless otherwise stated, quotes are valid for 30 days from the date issued.

A quote may be revised if:

The information provided was incomplete or inaccurate
The condition or size of the property differs from what was described
Access to the work area is restricted
Additional labour, materials or equipment are required
The customer requests changes or additional work

Any significant changes to the quoted scope or price will be discussed with the customer before additional work proceeds.

2. Bookings and acceptance

A booking is confirmed once HopToIt Gardening has accepted the requested date and the customer has agreed to the quote or service price.

Requested dates are subject to availability and are not guaranteed until confirmed.

For larger jobs, turf installation, landscaping work or services requiring materials, a deposit may be required before materials are ordered or work is scheduled. Any deposit requirements will be stated in the quote.

3. Pricing and payment

Prices will be provided as a fixed quote, estimated price or agreed hourly rate, depending on the nature of the work.

Payment terms will be shown on the invoice or quote. Unless otherwise agreed, payment is due upon completion of the service or within the timeframe stated on the invoice.

The customer is responsible for paying all approved work, materials and additional services provided.

HopToIt Gardening may pause or decline further services where an invoice remains overdue.

4. Changes and additional work

The quoted price only covers the work specifically described in the accepted quote.

Requests for additional work may result in additional charges. Where possible, these costs will be discussed and approved before the additional work is completed.

Where unexpected conditions are discovered after work begins, HopToIt Gardening will contact the customer to discuss the available options.

5. Property access

The customer must provide safe and reasonable access to the property and work area at the agreed time.

The customer is responsible for:

Unlocking gates and access points
Securing pets
Moving vehicles, furniture, toys and personal belongings where required
Advising HopToIt Gardening of access restrictions
Identifying known hazards
Providing access to water or electricity where previously agreed

Where safe access is not available, the service may need to be postponed and a reasonable call-out or cancellation charge may apply.

6. Underground and concealed services

The customer must advise HopToIt Gardening of any known underground or concealed items, including:

Irrigation systems
Water pipes
Electrical cables
Gas services
Drainage systems
Septic systems
Internet or communications cables
Garden lighting
Invisible pet fencing

HopToIt Gardening will take reasonable care while performing the work but is not responsible for damage to concealed or incorrectly installed services that were not disclosed or reasonably visible.

This does not limit any rights that cannot legally be excluded.

7. Weather and unforeseen conditions

Outdoor services may be affected by rain, extreme heat, high winds, fire danger, water restrictions or unsafe ground conditions.

HopToIt Gardening may postpone or reschedule work where conditions make it unsafe, impractical or likely to result in poor-quality work.

Where possible, customers will be notified as soon as reasonably practicable and an alternative date will be arranged.

8. Cancellations and rescheduling

Customers should provide as much notice as possible when cancelling or rescheduling a confirmed service.

Where less than 24 hours’ notice is provided, HopToIt Gardening may charge a reasonable cancellation fee to cover costs already incurred, time reserved or materials ordered.

Deposits for specially ordered materials may be non-refundable where those costs cannot reasonably be recovered. Any applicable conditions will be explained before the deposit is paid.

9. Lawn and garden condition

Results may vary depending on factors outside HopToIt Gardening’s control, including:

Existing lawn or soil condition
Weather
Watering
Pest or disease activity
Drainage
Shade
Pet activity
Customer maintenance after the service
Pre-existing damage or plant health

HopToIt Gardening does not guarantee that weeds, pests, lawn damage or plant-health issues will be permanently resolved after one service.

Ongoing treatment or maintenance may be recommended.

10. Turf, Treatments and Aftercare

The success of turf installation, lawn treatments and other garden services may depend on ongoing care and conditions outside HopToIt Gardening’s control, including watering, weather, soil quality, drainage, pests, disease, pets and customer maintenance.

Customers are responsible for following any watering, safety, access or aftercare instructions provided.

Before lawn treatments or chemicals are applied, customers must advise HopToIt Gardening of any relevant sensitivities, pets, children, vegetable gardens, ponds or other concerns.

HopToIt Gardening cannot guarantee permanent results from a single treatment or accept responsibility for deterioration caused by unsuitable conditions or failure to follow the recommended care instructions.

11. Green Waste and Disposal

Green waste removal is only included where stated in the quote or service description.

Additional charges may apply for large volumes of waste, soil, concrete, building materials, heavy items or specialist disposal fees.

Where removal is not included, waste may be placed in the customer’s green-waste bin or left neatly at the property as agreed.

12. Property Conditions and Damage

HopToIt Gardening will take reasonable care while working at the property.

Customers must advise of any fragile items, damaged structures, loose paving, irrigation fittings, garden ornaments, underground services or other hazards requiring special care.

HopToIt Gardening is not responsible for pre-existing damage, normal deterioration or damage caused by hazards or concealed services that were not disclosed or reasonably visible.

Nothing in these Terms excludes liability where it would be unlawful to do so.

13. Photographs and Privacy

HopToIt Gardening may take photographs before, during or after work for quoting, record-keeping and quality-control purposes.

Photographs will not be used publicly for marketing where the customer or property can reasonably be identified without permission.

Personal information will be used to respond to enquiries, prepare quotes, schedule and provide services, process payments and maintain business records. Information will be handled in accordance with the HopToIt Gardening Privacy Policy.

14. Consumer Rights and Concerns

HopToIt Gardening’s services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions limits any consumer right, guarantee or remedy that cannot legally be excluded.

Customers should contact HopToIt Gardening as soon as possible if they have concerns about completed work. HopToIt Gardening will review the concern and, where appropriate, arrange an inspection or reasonable opportunity to address the issue.

15. Website Information and Governing Law

Information on this website is general in nature and may change without notice.

Photographs are illustrative, and results may vary depending on the property and site conditions. Any prices displayed are indicative unless expressly stated otherwise, and a personalised quote may be required.

These Terms and Conditions are governed by the laws of South Australia and applicable Commonwealth laws.

Privacy Policy

HopToIt Gardening respects your privacy and is committed to handling personal information responsibly.

We may collect information such as your name, phone number, email address, property location, service requirements, photographs and quote, booking or payment details. This information may be collected through website forms, phone calls, emails, social media or during the provision of services.

We use this information to:

Respond to enquiries and prepare quotes
Schedule and provide services
Communicate about bookings and invoices
Process payments and maintain business records
Improve our website and customer service
Meet legal, accounting or insurance requirements

The website may also collect limited technical information through cookies or analytics, such as device type, browser information and pages visited.

Personal information may be shared with trusted providers that assist with website hosting, email, payments, accounting or administration, or where disclosure is required by law. HopToIt Gardening will not sell or rent personal information.

Photographs may be used for quoting, planning and record-keeping. Identifiable photographs will not be used publicly for marketing without permission.

Reasonable steps are taken to protect personal information from loss, misuse or unauthorised access. You may request access to, or correction of, the information held about you by contacting HopToIt Gardening.

This Privacy Policy may be updated as business practices or legal requirements change.

Contact

HopToIt Gardening
Phone: 0432 841 972
Email: hoptoitgardening@gmail.com